Volume 3, Issue 1 (2022)                   2022, 3(1): 59-76 | Back to browse issues page

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zeynali azim A. Analysis of Tabriz citizens' satisfaction with the city's public services in terms of mental dimensions. Urban Design Discourse
a Review of Contemporary Litreatures and Theories 2022; 3 (1) :59-76
URL: http://udd.modares.ac.ir/article-40-61806-en.html
Assistant Professor of Architecture & Urban Planning, Young Researchers and Elite Club, Tabriz Branch, Islamic Azad University, Tabriz, Iran. , al.zeynaly@gmail.com
Abstract:   (986 Views)
Statement Problem: Public service management in urban areas has become a determining factor in attracting and organizing the population. Proper management of this is essential to achieving citizen satisfaction. Meeting the expectations of people visiting a city is very important, because it can be decisive in deciding to stay in that place. Citizens' attachment to a city depends on adequate provision of public services.
Aim: This study examines the mental factors affecting citizens' satisfaction with municipal services. Three factors are considered: attachment to the place, quality of life and communication between the municipality and the citizens.
Methods: This study is based on qualitative and quantitative analysis. The conceptual framework has been developed using structural equation modeling (SEM).
Results: The results showed that communication has the greatest impact on public service satisfaction (total direct and indirect effects= 0.938), followed by quality of life (total effects= 0.315) and finally, attachment to the city (Indirect effect= 0.256) are.
Conclusion: Therefore, municipalities in order to communicate more efficiently and faster with citizens in Tabriz should use technological systems and create the necessary activities on them so that they can communicate effectively with citizens. In addition, public institutions should not use these tricks for irregular events or limited time periods such as elections.
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Article Type: Original Research | Subject: City and Health
Received: 2022/05/25 | Accepted: 2022/05/28 | Published: 2022/07/1

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